Refund policy


In any case, it will not be possible to exercise the right of withdrawal on:

a) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by the employer, you will have lost your right of withdrawal.

b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.

c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

d) The supply of goods that can deteriorate or expire quickly (food, flowers, fruit baskets...).

e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (underwear).

f) The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.

g) The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the employer cannot control.

h) Contracts in which the consumer and user have specifically requested the employer to visit them to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts used necessarily to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods .

i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

j) The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

k) The supply of goods that after their delivery have been handled beyond what is considered a logical use to verify their normal use.
How to return my order?

If you want to make a return you must follow the following steps:

Send us an email to with the order number
Prepare your product in its original packaging
Send it to us at the following address
Porteromania S.L.: Zaragoza Logistics Platform - C/Turiaso 27, ships 90-94 - 50197 Zaragoza (Spain)


The customer is responsible for the return costs.
The term is 14 calendar days from receipt of the order.
If what you want is a product change, you must return it and make a new purchase with the new product.
The returned product must be suitable for resale. Otherwise, you will not be able to exercise the right of withdrawal and our customer service team will contact you to return the order. The client will be responsible for the return costs and possible customs expenses that may be involved in the process.